物流政策
Shipping Policy
Thank you for shopping with Ten Skin Lab! We are committed to delivering your skincare essentials safely and promptly.
Free Shipping
Enjoy FREE shipping on all orders over RM150 within Malaysia.
Standard Shipping Rates
| Region | Shipping Rate | Estimated Delivery Time |
|---|---|---|
| West Malaysia (Peninsular) | RM15 | 3–5 business days |
| East Malaysia (Sabah & Sarawak) | RM25 | 5–7 business days |
Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your parcel through our courier partner's website.
Important Notes
- Delivery times are estimates and may vary during peak seasons or public holidays.
- Ten Skin Lab is not responsible for delays caused by the courier or customs.
- Please ensure your shipping address is correct at checkout. We are unable to redirect parcels once they have been dispatched.
Need Help?
If you have any questions about your shipment, please contact us via our Contact Us page and we will be happy to assist you.