Refund policy
Due to health and safety regulations, all skincare and pharmacy products are final sale and cannot be returned or exchanged once delivered.
Exceptions — we'll replace or refund if:
- The product arrived damaged or defective
- You received the wrong item
For damaged/wrong items, contact us within 48 hours of delivery with photos via WhatsApp or email, and we'll sort it out immediately — no return shipping needed.
You can always contact us for any return question at vanness7530@gmail.com or WhatsaApp +6014-963 9133