FAQ

Frequently Asked Questions

1. What skin types are your products suitable for?

Our products are formulated for all skin types, including sensitive, oily, dry, and combination skin. Each product page includes a skin type guide to help you choose the right one.

2. Are your products dermatologist-tested?

Yes! All Ten Skin Lab products are dermatologist-tested and developed with skin health in mind. We prioritize safe, effective ingredients for your skin.

3. Are your products free from harmful ingredients?

We are committed to clean formulations. Our products are free from parabens, sulfates, and artificial fragrances. Please refer to each product's ingredient list for full details.

4. How long does shipping take within Malaysia?

Orders within Malaysia are typically delivered within 3–7 business days. You will receive a tracking number once your order has been dispatched.

5. Do you ship internationally?

Currently, we ship within Malaysia only. Stay tuned for updates on international shipping!

6. What is your return policy?

We accept returns within 14 days of purchase for unopened and unused products. If you received a damaged or incorrect item, please contact us immediately and we will make it right.

7. How do I know which product is right for me?

You can browse our product descriptions for skin type recommendations, or reach out to us via our contact page and our team will be happy to guide you.

8. How can I contact Ten Skin Lab?

You can reach us through our Contact Us page or email us directly. We aim to respond within 1–2 business days.